FAQ's

1. How do I place an order on VastKart?

Simply browse our products, add your favorites to the cart, and proceed to checkout. Complete the payment and your order will be confirmed.

2. How long does delivery take?

Orders are usually delivered within 5–10 business days, depending on your location.

3. Do you offer free shipping?

Yes, we offer free shipping on select products and during special promotions. Shipping charges, if any, will be shown at checkout.

4. How can I track my order?

Once your order is dispatched, tracking details will be shared via SMS/email (if provided at checkout). You can use the tracking ID to monitor your delivery status.

5. Can I cancel my order?

Orders can be canceled before dispatch only. Once shipped, cancellation is not possible.

6. What is your return policy?

We accept returns within 7 days of delivery if the product is damaged, defective, or incorrect. The product must be unused and in original packaging.

7. How do I exchange a product?

If you received the wrong size/color or a defective product, you can request an exchange. Exchanges are subject to stock availability.

8. When will I get my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned product.

9. Do you deliver outside India?

Currently, we ship only within India.

10. What if I receive a damaged or missing item?

Please share clear photos or an unboxing video within 48 hours of delivery, and our team will assist you with a replacement or refund.